Refund & Returns Policy

Last updated: May 2026

We want you satisfied. If you are not happy with your purchase, you may return it according to the terms below. These policies are in addition to your statutory rights under applicable consumer protection laws (e.g., Ontario Consumer Protection Act, U.S. state laws). Nothing here limits those rights.

1. Return Period

Standard returns: 30 days from the date of delivery (as tracked by the carrier).
Defective or damaged items: Contact us within 7 days of delivery for a replacement or full refund including return shipping.
Late returns: May be refused at our discretion.

2. Condition Requirements

Items must be returned in their original, unused condition with all packaging, tags, manuals, and accessories unless the item is defective. Hygiene-sensitive items (earphones, intimate apparel, wearable devices) must be unopened and in sealed original packaging to be eligible for return.

3. Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

Digital downloads or software (once license key delivered).
Perishable goods (food, beverages) — unless damaged/expired.
Custom or personalized items.
Gift cards.
Items clearly marked "final sale" on the product page before purchase.

4. How to Return

Contact us: Use our Contact Us form with your order number, the item(s) to return, and reason. Phone support is not available — all returns are processed via ticket.
Approval: We will review and, if approved, provide a return address and instructions.
Package: Securely pack the item in original packaging if possible.
Ship: Use a trackable method. You pay return shipping unless the return is due to our error.
Refund: After we receive and inspect (2–5 business days), we will process your refund.

5. Refunds

Refunds are issued to the original payment method.
Processing time: 5–10 business days (depends on your card issuer).
Store credit may be offered if the original payment method is unavailable.

6. Exchanges

We recommend returning the original item for a refund and placing a new order. If the replacement item is in stock and eligible, contact us to request a direct exchange.

7. Defective/Damaged/Incorrect Items

If your order arrives damaged, defective, or is the wrong item: do not return without contacting us first. We may offer a replacement or full refund without requiring the item's return. Include photos in your ticket to expedite resolution. We cover return shipping for our errors.

8. International Returns

International customers are responsible for return shipping costs and any customs/duties. We are not liable for lost return packages — use a trackable service.

9. Partial & Gift Returns

Partial returns are allowed. Gift returns may receive store credit or exchange; gift cards are non-returnable except where required by law.

10. Warranty

Manufacturer warranties are handled directly by the manufacturer. We can assist with initial troubleshooting but do not provide extended warranties.

11. Contact for Returns

All return requests must be submitted through our Contact Us form. Include your order number. We do not process returns via phone. Email: [email protected].

12. Policy Updates

We may update this policy. Continued use of our services after changes constitutes acceptance.